Skip to main content

Policies

Last updated: March 10, 2026

This page outlines non-website operational policies for Volvicon software and services. Canonical website legal notices are maintained on the main Volvicon website so there is a single source of truth.

The canonical website legal notices are maintained on the main Volvicon website. For current versions, use the links below:

If this documentation page and the main website differ, the website version is the source of truth for website legal notices.

Product Lifecycle Policy​

This policy defines the support and maintenance lifecycle for Volvicon software releases.

Lifecycle Phases​

PhaseDescription
Release for Delivery (RfD)Version is publicly available with full support
End of Life Planned (EOLP)Announcement that version is entering end-of-life process
End of Sales (EOS)Version can no longer be purchased (typically 6 months after EOLP)
End of Maintenance (EOM)No new updates or bug fixes except critical security patches
End of Standard Support (EOSS)Standard support ends; extended support may be available
End of Life (EOL)No support of any kind available

Support Timeline​

  • Standard Support: Minimum 2 years from initial release
  • Security Updates: Provided for all versions in standard support
  • Extended Support: Available upon request for up to 2 years after EOSS (additional fees apply)

Version Support Matrix​

For current version support status, see our System Requirements page.

note

We recommend always using the latest version to benefit from new features, bug fixes, and security updates.

Operating System Support Policy​

Volvicon supports operating systems that are actively maintained by their vendors.

Policy​

  • Upon release, Volvicon supports all OS versions currently supported by the OS vendor
  • Support for an OS version ends when the vendor discontinues support
  • Support for discontinued OS versions is on a reasonable-effort basis without service level guarantees

Currently Supported Platforms​

See System Requirements for the complete list of supported operating systems and hardware requirements.

For optimal security and performance, we advise:

  1. Keep your operating system updated with the latest patches
  2. Use the most recent version of Volvicon
  3. Plan OS upgrades before vendor support ends

Update Policy​

Software Updates​

Update TypeDescriptionAvailability
Security UpdatesCritical security patchesAll supported versions
Bug FixesStability and performance improvementsActive maintenance versions
Feature UpdatesNew features and enhancementsActive subscription licenses
Major ReleasesSignificant new capabilitiesUpgrade pricing or subscription

Update Delivery​

  • Volvicon checks for updates on startup (configurable in Settings → Privacy → Update Notifications)
  • Updates are never installed automatically without user consent
  • Release notes are available before installation
  • Previous versions can be retained during upgrade

Rollback​

If issues occur after an update:

  1. Contact support@volvicon.com to report the issue
  2. Previous versions can be reinstalled from your download portal
  3. License entitlement covers the version you purchased and all prior compatible versions

Support Policy​

Support Channels​

License TierSupport LevelResponse Time
TrialDocumentation, community forumsBest effort
StandardEmail support5 business days
ProfessionalPriority email support2 business days
UltimateDedicated support1 business day
Research/StudentEmail support3 business days

Support Scope​

Included:

  • Installation and activation assistance
  • Bug reports and troubleshooting
  • Usage guidance and best practices
  • License management

Not Included:

  • Custom development or scripting
  • On-site training (available separately)
  • Third-party software or hardware issues
  • Data recovery or project file repair

Submitting Support Requests​

For fastest resolution, include:

  • Volvicon version number
  • Operating system and version
  • Steps to reproduce the issue
  • Sample data or screenshots (if applicable)
  • Error messages or log files

Contact: support@volvicon.com

Refund Policy​

License TypeRefund WindowConditions
Subscription licenses14 days from purchasePro-rated refund
Perpetual licenses14 days from purchaseFull refund if software unused
Renewals14 days from renewal datePro-rated refund
Trial/DemoNot applicableNo purchase made

To request a refund, contact sales@volvicon.com with your order number and reason for the request.

Policy Updates​

We may update these policies periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via:

  • Email notification to registered users
  • Notice on our website
  • In-application notification

The effective date at the top of this page indicates when this policy was last revised.

Contact​

Inquiry TypeContact
Privacy questionsprivacy@volvicon.com
Legal inquirieslegal@volvicon.com
Support requestssupport@volvicon.com
Sales inquiriessales@volvicon.com

Website: www.volvicon.com